Refund policy

Due to the personalized nature of customized and made-to-order pieces, all sales are final and non-returnable. These items are created specifically for you and cannot be resold or restocked.

We encourage you to review all personalization details (including spelling, dates, and design choices) carefully before placing your order. Once production begins, changes cannot be made.

Exceptions:
If your item arrives damaged or there is an error on our part (e.g., incorrect engraving or design), please contact us within 7 days of receiving your order. We’ll work quickly to resolve the issue by offering a replacement or repair at no additional cost.

For any questions prior to ordering, our customer service team is happy to help ensure your piece is exactly what you envision.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We understand that ordering a customized piece can sometimes feel like a big commitment, so we’re happy to offer exchanges on personalized and made-to-order items.

If you are not fully satisfied with your custom piece, you may request an exchange within 7 days of delivery. Please note the following terms:

• Eligibility: Exchanges are allowed for an item with equal or more value 

• Condition: Items must be returned in original, unworn condition.

• Fees: A remake fee may apply to cover materials and labor, especially if new engraving or resizing is required. Shipping costs are non-refundable.

To begin an exchange, please contact our team with your order number and a description of the issue. We’re here to help make sure you love your piece.